📦 SHIPPING POLICY — InkRide

🚚 Processing Times

All orders are processed within an estimated 1 to 3 business days (Monday to Friday, excluding holidays).

During this period, the order is prepared, verified, and packaged before shipment.

During periods of high demand, special promotions, or seasonal campaigns, processing times may be extended.

✈️ Shipping Times

Once the order is processed, estimated delivery times are:

• National and International Shipments: 6 to 9 business days

The total estimated delivery time is approximately 7 to 11 business days, depending on the destination, logistics, and shipping company.

The indicated times are estimates and do not constitute an exact delivery guarantee.

🌍 International Shipments (Worldwide)

InkRide offers international shipping to multiple countries.

For orders outside the European Union:

• Delivery times may vary depending on the destination country
• The customer is responsible for any potential taxes, duties, or customs fees
• Such amounts are not included in the product price or shipping cost

InkRide is not responsible for delays caused by customs processes or import controls.

📦 Tracking Information

Once the order is shipped, the customer may receive tracking information, if available from the logistics company.

Tracking activation may take 24 to 72 business hours.

⚠️ Shipping Delays

Some orders may experience delays due to external circumstances, including:

• High demand
• National or international holidays
• Carrier logistical issues
• Customs delays
• Weather conditions
• Incidents beyond our control

In these cases, InkRide will not be responsible for delays attributable to third parties or situations beyond its reasonable control.

📍 Incorrect or Incomplete Address

The customer is responsible for providing a correct and complete shipping address when placing the order.

If an order cannot be delivered due to incorrect information provided by the customer:

• Shipping may be delayed
• The package may be returned
• Reshipping costs will be borne by the customer

InkRide does not guarantee refunds in cases of incorrect addresses or inability to deliver caused by the customer.

❌ Lost or Undelivered Orders

If an order does not arrive within the estimated timeframe:

• The customer must contact us using the official form available on the website
• An investigation will be initiated with the corresponding shipping company

InkRide is not responsible for packages marked as “delivered” by the carrier.

📦 Shipping Separation

In certain cases, an order may be shipped in multiple separate packages to optimize logistics and partially expedite delivery.

⚖️ Applicable Law

This policy is governed by applicable Spanish and European legislation on e-commerce and consumer protection, without prejudice to the rights that may correspond to the consumer according to the regulations of their country of residence.

📩 Contact

For any shipping-related inquiries, the customer must exclusively use the official form available on the InkRide website.